Definitions
“Conditions”
means these terms and conditions;
“Contract”
means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order;
“International”
means countries other than the United Kingdom
“Order”
means an order placed by You via this Website for one or more Products;
“Personal Information”
means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;
“Product”
means any product advertised on this Website;
“UK”
means England, Scotland, Wales, Northern Ireland and Isle of Man
USE OF THIS WEBSITE
Application of these Conditions
These Conditions apply to use of this Website and are the terms and conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now.
Please click on the button to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.
When using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Changes
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
Queries
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the contact us page.
Your Account
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorized access to your account.
Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability.
Price
Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates.
The cost of your Order will be the price of the Products ordered plus the appropriate delivery fee outlined in the "Delivery Services" section below. Please note that all prices on this Website are for on-line purchases only.
Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm your Order at the altered price.
By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
Placing an Order
You must not order Products via this Website if You are younger than 16 years of age.
All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by dispatching You an email that confirms that the Product has been dispatched (the "Shipping Confirmation"). The Contract between Us will only be formed when We send You the Shipping Confirmation.
You may cancel a Contract and obtain a refund any time within 14 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below.).
Payment Methods
There are easy and flexible ways for You to pay for Your Order. We accept:
- Mastercard and Visa credit cards
- Maestro, Visa, Delta, Solo or Electron debit cards
- American Express cards
- PayPal
- GiroPay (Germany only)
- iDeal (Netherlands only)
Simply complete the details when prompted to do so in the checkout section of this Website.
You confirm that the card or PayPal account being used is yours.
We may undertake searches with credit reference agencies for the purpose of verifying your identity and the Personal Information You submit as part of an Order To do so the agencies may check your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting your Order You agree to this. For details of the credit reference agencies we receive information from and share information with, write to Data Protection Compliance Officer, River Island, Chelsea House, Westgate, London, W5 1DR, United Kingdom.
General Indemnity
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.
Our Liability
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.
To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.
We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.
Nothing herein shall affect your statutory rights.
Nothing in these Conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.
Language
English language is the only language offered for the conclusion of a Contract.
Transfer
We may assign or transfer any of our rights or obligations under a Contract.
You may not assign or transfer any of Your rights or obligations under this Contract.
Waiver
If We fail, at any time of the Contract, to insist upon strict performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by Us of any default shall not constitute a waiver of any subsequent default.
No waiver by Us of any of the terms and conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.
Severability
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.
Entire Agreement
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.
Governing Law
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts.
Third Parties
The Contracts (Rights of Third Parties) Act 1999 shall not apply.
SECURE ONLINE SHOPPING
Secure Certificate
We believe buying on-line at Riverlsland.com is as secure as shopping in our stores. This is because:
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology.
The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see our VeriSign secure certificate, meaning that your data is visible only to Us
Privacy Policy
We are a registered data controller under the Data Protection Act 1998.
Collection
When You visit this Website We may collect, and our third party providers of advertisements and content may collect, information about where You are on the internet (e.g. the URL You came from, IP address, domain name types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of this Website that were viewed during your visit, the advertisements You clicked on, and any search terms that You entered on our website (“User Information”) We and they, may collect this User Information even if You do not register on this Website When You register or shop on this Website, we will (where applicable) ask You to input and We will collect your Personal Information.
We will treat all your Personal Information (which includes any User Information from which we can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable UK Data Protection and consumer legislation.
Use
We confirm that your Personal Information is held in accordance with the registration We have with the Information Commissioner's Office We only use your personal Information for the following purposes:
a) Processing your Orders;
b) For statistical purposes to improve this Website and its services to You;
c) To administer this Website;
d) Other use by Us to which You agree when asked on this Website.
When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.
If You indicate your agreement to being contacted by Us by these means You may subsequently unsubscribe from our contact list at any time by contacting Us or following the "unsubscribe" directions given in any email received. You can also amend your account profile at any time by signing-in and going to "your account".
Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party contractors engaged by River Island to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for our Websites. We require all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but You can usually change your browser to prevent that. Even without a cookie, You can still use most of the features on the Website, including placing Products in your shopping Basket and purchasing them.
Links to other Sites
We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.
Questions and concerns regarding this policy and your Personal Information should be directed to the following address:
Attn:
Data Protection Compliance Officer
River Island
Chelsea House
Westgate
London
W5 1DR
United Kingdom
SATISFACTION GUARANTEE
Our Guarantee
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 14 days from receipt and you can supply the packing slip as your proof of purchase. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to your account This guarantee is in addition to and does not affect your statutory rights.
Delivery Locations
Our carriers are unable to deliver to the following locations: Airports, Hospitals and Prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.
River Island cannot be held liable for any packages that are lost or stolen as a result of any specific delivery instructions left for the carrier.
We can deliver to British Forces Post Office (BFPO) addresses.
Delivery Services
United Kingdom
UK Express Delivery
Express delivery orders will be delivered within one (1) - two (2) business days. Your delivery date will be confirmed at checkout before you place your order.
ALL deliveries will be made between 07:00 and 21:00 Monday – Saturday (excluding Bank Holidays).
Please note the following conditions:-
Unfortunately we are unable to deliver on a Bank Holiday; please bear this in mind when placing your order.
Any orders placed on a Bank Holiday will be delivered two (2) business days later.
UK Express delivery is not available to the following locations:
The Scottish Highlands,
Scottish Islands,
Isle of Wight,
Isle of Man,
Northern Ireland
Please see ‘UK standard delivery’ for an alternative delivery service.
UK Standard Delivery
We aim to deliver all mainland UK standard delivery Orders within three (3) - four (4) days.
We aim to meet these timeframes but during busy period (including sale) deliveries may take a little longer.
ALL deliveries will be made between 07:00 and 21:00 Monday-Saturday (excluding Sundays and Bank Holidays).
Sorry, but we are unable to deliver on Bank Holidays - please allow an extra business day for orders sent by Standard Delivery during UK Bank Holidays.
Our standard delivery service is UK wide with the exception of those addresses listed under Terms and conditions: Delivery Locations’.
Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two business days longer.
We also deliver to the Channel Islands please. For details of the service and cost please see our International Delivery page.
While We will endeavor to deliver Products to You as soon as possible We shall not be liable for any failure to make delivery within either the Express or Standard Delivery time estimates stated above.
Delivery to a River Island Store
This service is currently available at stores in the United Kingdom, Republic of Ireland, the Netherlands, Belgium and Sweden.
Standard delivery in the UK is within 4 days of placing Your Order (excluding Sundays). Express delivery in the UK is within 1-2 days of placing Your Order (excluding Sundays). Delivery to the Republic of Ireland, Belgium, the Netherlands and Sweden will vary depending on the store selected. We will confirm the expected delivery date at checkout when You place Your Order.
We are unable to deliver on Bank Holidays so please allow an extra business day for this.
Deliveries to the following locations may take up to two business days longer:
- The Isle of Man
- Scottish Highlands
- Northern Ireland
Orders must be collected from your chosen store within 14 days after You are notified to collect Your Order. Order details and proof of identity must be produced by You or the person You have nominated to collect on Your behalf at the time of collection. If you fail to collect your Order then your Order will be cancelled and a member of our customer services team will contact you to process a refund.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these fees are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these fees and cannot tell You what the cost would be as customs policies and import duties vary from country to country.
In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
To see a list of countries that we deliver to and the service(s) we provide please see our International Delivery page.
Lost Packages
We will begin Our missing packages procedure if your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.
Returning Products
United Kingdom Returns
Follow the instructions on the reverse of the Packing Slip.
Returning products is easy. For your convenience You can return items in any of the following 4 ways:
1) To any River Island Store
2) Via the Post Office™
3) Via our package collections service (UK only)
Via any local supermarket, newsagent or corner shop that offers the Collect+ service
Every delivery comes with a 'Packing Slip' listing the contents. You need this document to make a return. You will need to choose the most appropriate 'reason' code on the packing slip and then enter the relevant code alongside each product you are returning. This will help us improve the quality of our service in the future. Please remember to enclose the completed packing slip in the package You are returning.
Please note, it can take up to 28 days for a return to be processed once we have received your package should you choose to send it back to us via the Post Office™, Package Collection Service, Collect+, Doddle, or Hermes ParcelShop.
For reasons of health and hygiene, grooming products, products for piercings and intimates (including underwear, swimwear and loungewear) are non returnable. This does not affect your statutory rights
Availability
All Orders are subject to stock availability. We will inform you as soon as possible if any products in your Order are not available and will cancel these items from your Order. Please do not go to store for a refund as a member of our customer services team will contact You within 7-10 days to process a refund.
Cancellation
You may cancel your Order and obtain a refund any time within 30 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below). Unfortunately we cannot cancel your order until it has either been received by You or delivered to the store for collection, please refer to our Returns and refunds policy.
Price
By notifying You, We shall be entitled to cancel any Order in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
Returns
Items ordered in store MUST be returned to any one of our UK stores within 30 days of receipt along with either the packing slip you receive with your Order or till receipt for a full refund (excluding any delivery fees) via your original payment method.
For further information please view our FAQs .
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or our licensors. River Island is a registered trademark owned by Us.
Notices
All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 (twenty-four) hours after an email is sent, or 3 (three) days after the date of posting any letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-
a) strikes, lock-outs or other industrial action;
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) Impossibility of the use of public or private telecommunications networks;
f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.